Accessibility statement

This accessibility statement applies to Kent Fostering, run by Kent County Council.

The content on this website is designed for everyone to find, read, and understand. It is compatible with assistive technologies and developed to meet the accessibility standards outlined in this statement.

View the site your way

There are a number of customisation options for your browser and device that could help you use this website and other websites more effectively.

AbilityNet provide advice on making your device easier to use if you have a disability.

Feedback and contact information

Please contact us if you have an accessibility query including if you:

  • are experiencing issues with accessing information or using the website
  • find an accessibility problem not listed on this statement
  • have positive feedback on the accessibility considerations made.

When you contact us there is a process in place that will acknowledge your contact, tell you who is dealing with it and give you a timescale by which you can expect a reply.

Alternative formats

If you need information in an alternative format, such as braille or a language other than English:

An English-speaker will take details of what you need and arrange a translation or interpreting service for you. You may need an English-speaking friend or a family member to help you with this.

We may not be able to meet your requirements immediately, but we will try to provide an interpreter (or translation service) to help you as quickly as possible.

Complaints process

If you have reported a problem with our website or asked for an alternative format, but you are not happy with our response, you can use our complaints process to register your difficulty. This helps us improve our systems.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’).

If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

Kent County Council is committed to making this website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines (WCAG) version 2.1 AA standard, due to the non-compliances listed below.

Non accessible content

We formally test the accessibility of key user journeys that represent the breadth of content across our website on a regular basis against WCAG 2.1 AA standards.

Some parts of the website may not work for everyone. Below are known issues that we either need to fix, cannot fix, or do not need to fix right now.

If you find something that does not work that we missed, remember to contact us.

Website wide issues

Menu button hidden on small screens

On a screen 320 pixels wide, the menu button is hidden by the Hotjar feedback tool.

This issue is not compliant with WCAG guideline 1.4.10.

We are currently working on this issue.

Content obscured when zoomed in

The text on our feedback button is lost when the page is zoomed in by 200%.

This issue is not compliant with 1.4.4.

We are currently working on this issue.

Hidden links

There is a hidden HotJar link in the footer that is only available to keyboard users when tabbing through the page.

This issue is not compliant with WCAG guideline 1.3.2, WCAG guideline 2.4.3, and WCAG guideline 4.1.2.

We are currently working on this issue.

Disabling CSS

Content is not kept meaningful when style sheets are removed.

HotJar elements become visible and include an empty rectangle and empty buttons.

This is not compatible with WCAG guideline 1.3.2.

We are currently working on this issue.

Content specific issues

Images of text

On the Kent Fostering homepage, text is featured within images. Images should not contain text unless essential.

This is not compliant with WCAG guideline 1.4.5.

We are currently working on this issue.

Disproportionate burden

Not applicable.

Content that’s not within the scope of the accessibility regulations

This section covers issues that we do not need to fix right now. The law calls these exemptions.

PDFs and documents

Some of our PDFs that are not essential to providing our services were published before 23 September 2018. Any new PDFs or documents we publish will meet accessibility standards.


Video content embedded on our website before August 2019 may not meet accessibility standards: It may not feature subtitles, audio-description or offer a written transcript.

Any video added to our site since August 2019 meets accessibility regulations.

We use YouTube and Vimeo to embed videos onto our webpages. We are not responsible for the accessibility of the YouTube or Vimeo platforms.


Our website uses online maps. Where there is a map, the information being displayed is provided in an alternative format on the same web page.

Third party content

Our website contains third-party content. We do not have control over and are not responsible for the accessibility of this content, but we make best endeavours to work with the third party to improve its accessibility. This may include:

  • links to non-KCC websites
  • content/functionality on our website
  • content hosted on other websites, such as social media sites.

Read our third party accessibility statements.


We know that the Hotjar tool we use to collect feedback and conduct surveys is not fully accessible. If you want to give feedback about the app, send an email to

Preparation of this accessibility statement

This statement was prepared on 1 June 2020. It was last reviewed on 26 August 2020.

The website was tested on 16 June 2020 by Kent County Council.